Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

This is your opportunity to work for a leading global technology company with over 130,000 professionals across 90 countries. As a frontrunner in digital transformation, it drives technological advancements for businesses worldwide. Employees who join become part of a culture that encourages innovation, fosters continuous learning, and values the unique contributions of everyone. Careers here are filled with opportunities to lead, innovate, and make a global impact at a company that consistently ranks among the top in its industry.  

What you'll be doing

• Respond professionally and with empathy to Inbound/Outbound phone calls, messaging, chat channels including urgent situations. 
• The core work of an Aircover Support Specialist is to provide excellent community support by investigating, evaluating and resolving claims for hosts and guests filling a claim under our Airbnb Host Damage Protection, Host Liability Insurance, Experience Liability Insurance.
• Focused on fully understanding policies and their rationale, while implementing those to ensure the best interest of our community is satisfied.
• Investigate, identify and escalate issues appropriately by prioritizing urgent and sensitive matters. 
• Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support. 
• Management of cases with varying complexities involving safety concerns by using trauma informed methodology and best practices. 
• Provide exceptional Claims service for our user-facing protections such as our Host Damage Protection, Host Liability Insurance, Experience Liability insurance and other support tolls offered by Airbnb. •